University of Tehran Press Academic Librarianship and Information Research 2783-4638 51 1 2017 05 22 To evaluated the 4D model components of customer relationship management (CRM) in the central libraries of the government universities in Tehran. To evaluated the 4D model components of customer relationship management (CRM) in the central libraries of the government universities in Tehran. 4 6 59447 10.22059/jlib.2016.59447 FA Masumeh Karbala Aghaei Kamran 0000-0002-8744-6624 Leila Karimi Suflo Journal Article 2016 10 06 To evaluated the 4D model components of customer relationship management (CRM) in the central libraries of the government universities in Tehran and Compare the views of managers with librarians To evaluated the 4D model components of customer relationship management (CRM) in the central libraries of the government universities in Tehran and Compare the views of managers with librarians Customer relationship management The 4D model Universities Libraries Tehran https://jlib.ut.ac.ir/article_59447_ae4280f25fd5f28a00d850cf9b17d55f.pdf