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تیماسی، مهدی (1390). ارتباط دیسک ادراک شده و اعتماد با تمایل خرید مصرف‌کننده از فروشگاه‌های اینترنتی. پایاننامه کارشناسی ارشد، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبایی.
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سرافرازی، قاسم (1391). فروشگاه‌های اینترنتی کتاب و تأثیر فعالیت مخاطبان بر فروش محصولات این فروشگاهها. ﻛﺘﺎﺑﺪﺍﺭﯼ، ﺁﺭﺷﯿﻮ ﻭ ﻧﺴﺨﻪ ﭘﮋﻭﻫﯽ .کتاب مهر، 5، ص. 90-103.
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علیزاده زوارم، علی (1391).
نقشه‌برداری از سفر مشتری. (20/10/1396
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بانک مقالات بازاریابی ایران به نشانی:
http://marketingarticles.ir
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یداللهی، ﺷﻬﺮﺑﺎﻧﻮ؛ کاظمی، ﻋﻠﯽ، و ﺭﻧﺠﺒﺮﯾﺎﻥ، ﺑﻬﺮﺍﻡ (1398). کاوشی بر الگوی تجربه مشتری مبتنی بر نقاط تماس در طول سفر دریافت خدمات بانکی. چشم‌انداز ﻣﺪﯾﺮﯾﺖ ﺑﺎﺯﺭﮔﺎنی، 16(32)، 181 - 198.
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