Document Type : Research Paper
Authors
1
Kharazmi University Tehran, Iran
2
Assistant Prof., Department of Knowledge and Information Science, Faculty of Psychology and Education, University of Kharazmi, Tehran, Iran.
3
Kharazmi, Tehran, Iran
10.22059/jlib.2025.406526.1804
Abstract
Objective: The purpose of this study is to evaluate the maturity level and readiness of Omid Computer Services Company, as one of the organizations in the banking and financial industry, from the perspective of knowledge management. The study examines the company’s knowledge processes using Siemens’ Knowledge Management Maturity Model (KMMM).
Method: This research is quantitative in nature, conducted through a survey approach, and is applied in orientation. Data collection was carried out using the standardized KMMM questionnaire developed by Siemens. The statistical population consisted of all 330 employees of Omid Computer Services Company. A sample of 197 employees was randomly selected from this population.
Findings: The results indicate that the knowledge management maturity level of Omid Computer Services Company, according to the KMMM model, is at Level 2 (Repeatable Stage). Among the evaluation criteria, “Technology and Infrastructure” received the highest score, while “Knowledge Strategy and Objectives” obtained the lowest. Other criteria ranked in descending order of scores are: “Knowledge Structures and Forms,” “Participation and Culture,” “Processes, Roles, and Organization,” “Environment and Partnerships,” “Leadership and Support,” and “People and Competencies.”
Objective: The purpose of this study is to evaluate the maturity level and readiness of Omid Computer Services Company, as one of the organizations in the banking and financial industry, from the perspective of knowledge management. The study examines the company’s knowledge processes using Siemens’ Knowledge Management Maturity Model (KMMM).
Method: This research is quantitative in nature, conducted through a survey approach, and is applied in orientation. Data collection was carried out using the standardized KMMM questionnaire developed by Siemens. The statistical population consisted of all 330 employees of Omid Computer Services Company. A sample of 197 employees was randomly selected from this population.
Findings: The results indicate that the knowledge management maturity level of Omid Computer Services Company, according to the KMMM model, is at Level 2 (Repeatable Stage). Among the evaluation criteria, “Technology and Infrastructure” received the highest score, while “Knowledge Strategy and Objectives” obtained the lowest. Other criteria ranked in descending order of scores are: “Knowledge Structures and Forms,” “Participation and Culture,” “Processes, Roles, and Organization,” “Environment and Partnerships,” “Leadership and Support,” and “People and Competencies.”
Keywords
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