Objective- The present study was conducted to measure the quality of services offered by libraries in Kermansah University of Medical Sciences (KUMS) based on gap analysis.
Methodology: A random sampling using appropriate allocation was used. 195 were selected from among potential library users. LibQual Questionnaire was used.
Finding: The average service adequacy gap is positive for KUMS libraries (0.12), i.e. they have succeeded in fulfilling the least expectations of their users. The service quality gap is negative (-2.22), i.e. the library is still a long way from satisfying the user need at the most desired level of services. With respect to service impact, unlike the other two, the libraries have been at least able to provide user accepted services in appropriate manner. The Faculty of Public health Library had a better performance with mean average score of 6.37.
Quality measurement, Service gap analysis, Library services quality, University libraries, Kermanshah University of Medical Sciences
Ghaffari, S., & Korani, A. K. (2010). Review of Quality of Services offered in Libraries of Kermanshah University of Medical Sciences Using Gap Analysis Model. Academic Librarianship and Information Research, 44(1), 121-143.
MLA
Saeed Ghaffari; Akram Korani Korani. "Review of Quality of Services offered in Libraries of Kermanshah University of Medical Sciences Using Gap Analysis Model", Academic Librarianship and Information Research, 44, 1, 2010, 121-143.
HARVARD
Ghaffari, S., Korani, A. K. (2010). 'Review of Quality of Services offered in Libraries of Kermanshah University of Medical Sciences Using Gap Analysis Model', Academic Librarianship and Information Research, 44(1), pp. 121-143.
VANCOUVER
Ghaffari, S., Korani, A. K. Review of Quality of Services offered in Libraries of Kermanshah University of Medical Sciences Using Gap Analysis Model. Academic Librarianship and Information Research, 2010; 44(1): 121-143.
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