Identification Required Infrastructural Indices for Implementation of Knowledge Sharing in Insurance Industry

Refoua, Shabnam; Tajdaran, Mansor; Rezaei Sharifabadi, Saeed

doi:10.22059/jlib.2013.51129

Identification Required Infrastructural Indices for Implementation of Knowledge Sharing in Insurance Industry

Document Type : Research Article

Authors

Shabnam Refoua ¹

Mansor Tajdaran ²

Saeed Rezaei Sharifabadi ³

¹ Mkis, Alzahra university, Tehran

² Assit Prof, KIS, Alzahra university, Tehran

³ Prof, Alzahra university, Tehran

10.22059/jlib.2013.51129

Abstract

Objective: The aim of the present research is to identify required indices in order to implement knowledge sharing and scrutinize its situation in iranian insurance industry.
Methodology: The method applied in the current research is descriptive-survey and data was gathered using questionnaire. The research population are from the top managers of iranian insurance companies' central offices in tehran.
Findings: In this research, the effective key variables for implementing knowledge sharing were identified. Then, the variables were confirmed by experts, using delphi method. finally 68 factors were recognized and classified into 8 categories, including human resource characteristics, managers's attitude and support, knowledge sharing strategies, organizational structure and relations, organizational culture, organizational rewards and assessment, organizational strategy, and the application of information and communication technology. Generally, among all indices, organizational commitment, belief in organizational success through knowledge-sharing, training newly hired employees along with staff, open communication between managers and employees, mutual trust among staffs and use of intranet indicated the weakest situation.

Keywords

knowledge sharing

Knowledge Management

Insurance industry