نویسندگان
چکیده
کلیدواژهها
عنوان مقاله [English]
نویسندگان [English]
To assess service quality of libraries of Islamic Azad university branch of Shahrekord from users' Perspective based on LibQUAL model.
The survey method was used for collecting the data through 110 questionnaires. The statistical population was 2000 users of Central library and Civil library that was selected random stratified.
The findings show that the level of perceived service in dimension of affect of services in Central library with mean (6.55) and in Civil library with mean (6.97) were highest means. But dimension of information control in Central library with mean (5.45) and in civil library with mean (4.92) were lowest means. In Central library, the highest mean in items level is related to polite staffs (7.25), and lowest mean is related to making electronic resources accessible (4.12). Also in Civil library, the highest mean is related to readiness of librarians to respond to user's highest mean is related to readiness of librarians to respond to user's questions (7.63), and lowest mean is related to modern equipments to access to information (3.85). Furthermore, there is significant difference among perceived service and users' expectations in level a= .05 in both libraries.
کلیدواژهها [English]
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